1. Real-Time Monitoring
- Track system health and uptime
- Receive instant alerts on critical incidents
- View live dashboards with network and device statuses
2. User & Device Management
- Manage user accounts, roles, and permissions
- Inventory and control all IT assets and devices
- Automate onboarding and offboarding processes
3. Ticketing & Issue Tracking
- Submit and track support tickets seamlessly
- Prioritize and assign issues for fast resolution
- Analyze ticket trends with detailed reports
4. Analytics & Reporting
- Gain insights into system performance and usage
- Generate reports on support efficiency and user satisfaction
- Make data-driven decisions to optimize IT operations