1. AI Voice Bot
- Automated call handling with natural language processing (NLP)
- 24/7 smart responses for FAQs and routing
- Multilingual support with adaptive voice recognition
2. AI Predictive Dialer
- Automatically adjusts calling speed based on agent availability
- Reduces idle time and increases connect rates
- Uses AI to detect voicemails, busy tones, and drop-offs
3. Sentiment Analysis
- Real-time emotion detection from customer voice and text
- Flags escalations and unhappy customers automatically
- Improves agent coaching with emotion-based analytics
4. AI Performance Insights
- Tracks agent productivity using machine learning models
- Auto-generates performance reports and recommendations
- Forecasts call volumes and agent needs based on trends